Refund Policy

Certificates and gift boxes grant a right to an experience, not instant delivery of goods. After activation and confirmed booking, refunds are generally not available except when cancelled by the partner or GoJoy, or when an experience becomes unavailable (see below).

Refunds are made to the original payment method where possible. Bank or payment-system fees may not be refunded.

If the voucher was not activated, the buyer may request a refund within 14 calendar days of purchase by emailing [email protected] with the order number.

A physical gift box must be unopened and in saleable condition if the refund relates to cancellation before handover to the recipient.

Rescheduling is free if notified at least 24 hours in advance and partner slots are available.

Cancellation less than 24 hours before the experience may forfeit refund rights if the partner has incurred costs.

A no-show without timely notice may be treated as a delivered service; refund rights are generally not retained in that case.

If the experience is cancelled by the partner or GoJoy, we will offer rescheduling, an equivalent replacement, or a refund as appropriate.

Direct purchase of a specific experience: if the service becomes unavailable before delivery, GoJoy will offer an equivalent replacement or a full refund of the amount paid (less any non-refundable bank fees, if applicable).

Gift box: an unavailable experience is removed from the set; the recipient chooses another experience within the nominal value. If no suitable replacement is available, a refund of the unused nominal may be issued under this Policy.

Refund for an unactivated gift box is possible within 14 days of purchase if the box is unused and the voucher not activated.

After choosing an experience from the box, standard booking and cancellation rules apply.

Email [email protected] with order number, buyer email, and reason. We reply within 2 business days.

Approved refunds are processed within 5–10 business days after confirmation; crediting time depends on the bank.